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TERMS AND CONDITIONS OF SALE AND PRIVACY


NESCAFÉ DOLCE GUSTO MONTH OF LOVE PROMOTION TERMS AND CONDITIONS


By entering into the NESCAFÉ Dolce Gusto Month of Love Promotion, entrants agree to the rules set out below:

  1. 1. This competition is limited to residents of South Africa. In addition, the following people shall not be eligible to participate in this promotion:  

 1.1.  Directors, members, partners, promotional and advertising agents, merchandisers, employees or consultants of Nestlé (South Africa) Proprietary Limited (“Nestlé”) and the organisers of the promotion.

1.2.  People who are not legal residents and/or legal citizens of the Republic of South Africa.

1.3.  Spouse, life partner, parent, child, brother, sister, business partner or associate of any of the persons specified in 1.1 above.

1.4.  Persons under the age of 18 years. 

2. The promotion shall commence at 9AM on the 12th February and end on the 28th February Midnight

3. The Month of Love promotion includes:

3.1.  25% discount on selected NESCAFÉ Dolce Gusto machines:

    • - Circolo
    • - Genio
    • - Jovia

3.2.  Plus, a free box of Ristretto Ardenza when you purchase one of the selected machines on promotion.

3.3.  The first 300 customers to spend R450 or more will receive a his-and-hers NESCAFÉ Dolce Gusto Flat Spoons.

4. This promotional discount is available to all consumers that purchase NESCAFÉ Dolce Gusto machines from the online store dolce-gusto.co.za.

5. Discount applicable while stock lasts and only on dolce-gusto.co.za.

6. The discount is not transferrable, and no substitution or cash redemption is permitted. 

7. By entering this promotion, you authorise Nestlé and the promoter to collect, store and use (not share) personal information of entrants for communication or statistical purposes. You are entitled to decline any marketing communication by emailing consumer.services@za.nestle.com. Any personal data submitted by participants will be used solely in accordance with current South African data protection legislation and Nestlé’s privacy policy. 

8. The participants may be required to take part in publicity campaigns for broadcast or publishing purposes. Participants shall at all times be entitled to decline the above request. Participants that take part in any publicity will not be entitled to any payment or other remuneration for such publicity or otherwise. All publicity and other materials will be the sole property of the promoter.

9. The organisers of the promotion reserve the right to cancel or postpone the promotion at any time.

10. Nestlé reserves the right to amend the terms and conditions at any time without any notice being given to the participants.

11. No participant shall have any resource or claim against Nestlé as a result of: (a) any amendment to these terms and conditions; or (b) Nestlé’s cancellation, termination, suspension or postponement of the promotion.

12. For further information or enquiries please email our consumer services at consumer.services@za.nestle.com or call us on the following number: +27 (0)11 514 6000 (please note that this is a shared cost call).

 

Confess Your Bad Gift Guilt - Competition Terms and Conditions

By participating in the NESCAFÉ Dolce Gusto Confess Your Bad Gift Guilt competition, entrants agree to the rules set out below.

1. This competition is limited to residents of South Africa. In addition, the following people shall not be eligible to participate in this competition:

1.1. Directors, members, partners, promotional and advertising agents, merchandisers, employees or consultants of Nestlé (South Africa) Proprietary Limited (“Nestlé”) and the organisers of the Competition.

1.2. People who are not legal residents and/or legal citizens of the Republic of South Africa.

1.3. Spouse, life partner, parent, child, brother, sister, business partner or associate of any of the persons specified in 1.1 above.

1.4. Persons under the age of 18 years.

2. The competition shall commence at 08h00 on the 3rd January 2018 and will end on 31st January 2018 at midnight.

3. To participate in this competition, entrants must adhere to the following:

3.1. Confess your bad gift guilt in the comments section on FB.

3.2. Prize giveaway will be based on the following entry criteria:

3.2.1. Confession of the bad gift guilt by the entrant on the comment section on FB.

3.3. Two sets of winners will be chosen:

3.3.1. One consumer will win the NESCAFÉ Dolce Gusto Stelia machine.

3.3.2. Eight consumers will win a share of NESCAFÉ Dolce Gusto accessories worth R2000.

3.4. The winner/s will have to redeem the prize through the www.dolce-gusto.co.za website by using a unique code that will be supplied to them.

3.5. Winners will be chosen randomly using the random.org online tool (https://www.random.org/)

4. How to claim your prize:

4.1. At the time that a potential prize winner is identified, the potential prize winner will be contacted by a representative of Nestlé or the competition organiser via the relevant social media platform at which point he/she may be required to answer a few questions regarding his/her eligibility as well as be requested to submit certain documents and information such as a copy of his/her ID and/or driver’s license to the Nestlé representative.

4.2. The potential prize winner is not an actual winner until his/her submission is validated and his/her documents are completed and submitted to Nestlé. If a potential prize winner does not meet the eligibility requirements, the prize will be forfeited and a runner up finalist will be deemed the potential prize winner subject to the terms and conditions herein.

4.3. If Nestlé or the organisers of the competition are unable to reach any of the potential prize winners by 5PM on 1st February 2018, for whatsoever reason, such winner will be disqualified and a runner up finalist will be deemed the potential prize winner subject to the terms and conditions herein.

5. General

5.1. The judges’ decision is final, and no correspondence will be entered into.

5.2. Participants of this Competition are providing information to Nestlé and not to Facebook.

5.3. The prize is non-transferable, and no substitution or cash redemption of prizes is permitted. The prize will not be handed/awarded to a third party, but only to the verified prize winner.

5.4. Nestlé may refuse to award the NESCAFÉ Dolce Gusto Stelia machine and/or Accessories to a participant if there is suspicion of any irregularities or fraudulent activities.

5.5. Nestlé reserves the right, at its sole discretion, to substitute the prize with any other prize of comparable or greater commercial value for whatever reason.

5.6. By entering this competition, you authorise Nestlé and the promoter, to collect, store and use (not share) personal information of entrants for communication or statistical purposes. You are entitled to decline any marketing communication by emailing consumer.services@za.nestle.com OR Dial *130*7445*1#. Any personal data submitted by you will be used solely in accordance with current South African data protection legislation and Nestlé’s privacy policy.

5.7. The winner or participants may be required to take part in publicity campaigns for broadcast or publishing purposes. Winners or participants shall at all times be entitled to decline the above request. Winners or participants that take part in any publicity will not be entitled to any payment or other remuneration for such publicity or otherwise. All publicity and other materials will be the sole property of the promoter.

5.8. The organisers of the competition reserve the right to cancel or postpone the competition at any time. In the event of a cancellation, all participants agree to waive any rights that they may have in terms of this Competition and acknowledge that they will have no recourse against Nestlé, the organiser of the Competition and their Directors, Members, Partners, Employees, Agents or Consultants, associated Service Providers and staff. Neither Nestlé, its Directors, Members, Partners, Employees, Agents nor Consultants/Distributors will have any liability in relation to this Competition.

5.9. For further information or enquiries please email our consumer services at consumer.services@za.nestle.com or call us on our toll free number, 086 0096 116.

5.10. These Competition Rules are available on the NESCAFÉ South Africa Facebook Page – https://www.facebook.com/Nescafesa.

 




Nestle (South Africa) Proprietary Limited (“Nestlé”) Conditions of registration and Sale (for online orders)

    1. 1. PURCHASE CONTRACT

1.1. The Nestlé website ([insert address]) (“the Website”) is operated by Nestlé (“the Promoter”, “we”, “us” or “our”) which is registered in the Republic of South Africa with the following details:

1.1.1. Registration Number: 1916/001498/07

1.1.2. Registered Office: 8 Anslow Crescent, Anslow Office Park, Bryanston, Johannesburg, 2191; and

1.1.3. VAT Registration Number: 4190108938.

1.2. By registering or placing an order with us online, you agree to be bound by these terms and conditions (“Conditions”) which shall apply to all items advertised on the website. Please read these Conditions carefully. You should pint a copy of these Conditions for future reference. If you do not accept these Conditions, you will not be permitted to order item(s) from the Website.

1.3. By placing an order through the Website, you warrant and represent that you are legally capable of entering into binding agreements and that you are at least 18 years old.

1.4. An order placed by you is an offer and is only binding on us when we accept the offer. We will confirm such acceptance (if any) by sending you an email that we have received confirmation of your order, at which point a contract between you and us will be formed.

1.5. Bulk orders from the trade or consumer groups will not be accepted.

1.6. Ownership in the item(s) ordered on the website by you shall remain vested with us until we have received and cleared payment from you in respect of those item(s). The risk in the item(s) is passed over to you when the item(s) are successfully delivered to you.

1.7. Until such time as ownership passes to you, you shall ensure the item(s) remain movable property, severable from any other movable or immovable property to which the item(s) may be attached.

1.8. The website sells various products as may be listed from time to time.

    1. 2.PRICE

2.1. The items indicated as being for sale on the website are available for sale at the Rand prices indicated for each of them on the Website. These prices include value added tax.

2.2. Please refer to paragraph [8] for details on delivery costs which shall be over and above the Rand prices indicated for each item on the Website.


    1. 3.METHOD OF PAYMENT

3.1. Payments may be made by the following credit and debit cards: Visa and MasterCard. We will not dispatch your order until we have received cleared funds from your account.

3.2. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

 

    1. 4.DELIVERY 

4.1. Delivery will be made by courier to the address specified by you when you register on the Website, provided the address is within the Republic of South Africa.

4.2. You have the ability to change this address through “My Account” / “My Addresses” feature and during the confirmation stage at the checkout.

4.3. You will be notified by a delivery confirmation email that your order is on the way. It is your responsibility to ensure you are available to receive the delivery.

4.4. Delivery of the products at the shipping or delivery address contemplated in paragraph 4.1 shall constitute good delivery. Any acknowledgement of receipt by you or any authorised representative or employee of you, whether direct or indirect, in writing or otherwise shall serve to also confirm delivery. Although reasonable care shall be taken, we accept no responsibility whatsoever for incorrect delivery details provided to us or if an employee or representative at your chosen address accepts delivery of the products and is not authorized to do so, or does so under false or fraudulent circumstances.

4.5. All items ordered can be tracked using the courier’s online tracking system.

4.6. If you are not at home when the courier delivers your parcel, they will attempt to deliver at a later date. If this happens they will leave a card with a parcel reference number on it. With this number you can find out where your parcel is and re-arrange a delivery over the phone or through the courier’s online tracking system. After three attempts, the goods will be returned to us and you will be refunded the full value of the purchase price, less the delivery charge. From that point, should you still wish to receive your order, you will have to place the order again through the Website.

4.7. If a single order is equal to or over R800.00 (eight hundred Rand), delivery shall be free of charge in respect of that order. For all orders below R800.00 (eight hundred Rand), a delivery charge of R80 shall be levied.

4.8. Orders will be delivered within 3 (three) to 5 (five) business days from the day that the order is placed (“Delivery Period”). Where an order is accepted by us, we will use our reasonable endeavours to ensure that the ordered item(s) is/are delivered within the Delivery Period.

4.9. Orders placed at the weekend or after 6pm will be processed on the next business day.

4.10. Delivery of orders placed over the seasonal period may take longer than the Delivery Period.

4.11. Products are subject to availability and prevailing market conditions. In the event of non-availability of any goods, this will be stated on the Website. From time to time, delivery times may be impacted by external conditions beyond our control.

4.12. When effecting delivery, you shall be responsible for receiving and unloading the items in the presence of our or the courier’s representative making the delivery.

    1. 5.DEFECTIVE GOODS OR INCOMPLETE OR INCORRECT ORDERS

You must inspect the products and notify us within 7 (seven) days of delivery by phoning our Consumer Services team on 086 009 6116/+27 11 514 6116. if you are not satisfied for whatever reason (including incorrect quantities and/or products). If the item purchased is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.

    1. 6.AMENDMENT OF ORDERS AND CANCELLATION RIGHTS

6.1. You may cancel our order at any time from the date of the order up until the date that is [14 (fourteen) business days] from receipt of the item(s) by calling our Consumer Services team on 086 009 6116/+27 11 514 6116.

6.2. If you cancel your order before you have received the item(s), you are entitled to refuse to accept delivery of the item(s) and we will refund to you the purchase price for the item(s) with 14 (fourteen) business days of your refusal to accept delivery of the item(s).

6.3. If you cancel your order of the item(s) after you have received it/them, you must return the item(s) to us in an undamaged and unused condition at your expense within 14 (fourteen) days from informing us of your cancellation. Within 14 (fourteen) business days of receipt of your item(s), we will refund to you the purchase price for the item(s) including the delivery cost. This provision does not affect your statutory rights in that regard.

    1. 7.RETURNS POLICY

7.1. Please note that in certain circumstances a returns option may not be available to you due to factors beyond our reasonable control.

7.2. Returns of all products can occur in one of the following ways, namely (1) via the SAPO or, (2) by Courier.

7.3. SA Post Office ("SAPO") return: when returning Products via the SAPO, you must first register a return on our online system. A reference number and a return address will be issued to you, as well as an estimated credit value. You must insert the merchandise into appropriate packaging, pay the SAPO for the return costs and hand the package in at the appropriate SAPO counter. The estimated credit value is subject to change based on the condition of the returned products once received by us.

7.4. Courier return: when returning products via Courier, you must first register a return on our online system. A reference number and a return address will be issued to you. You must then insert the products being returned into appropriate packaging and this will be collected by the Courier in accordance with the instructions received from us. The courier charge will be deducted from the return credit. While our system will reflect an estimated credit value before the return is concluded, this estimated credit value is subject to change based on the condition of the returned products once received by us.

7.5. Refunds will occur as follows:

7.5.1. In the event that the return occurred via the SAPO or Courier, if you purchased the products using a credit, cheque or debit card, then the applicable card will be credited with the refund.

7.5.2. In the unlikely event of a non-collection from SAPO or a non-delivery from the courier, the products being returned will be sent to our returns process facility. All products returned via SAPO or Courier shall also be sent to the Nestle returns facility.

 

    1. 8.LIABILITY

8.1. Save in respect of death or personal injury caused by our negligence, to the extent permitted under law, our liability shall be limited to the purchase price of the item in question.

 

8.2. The images of the items on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images.

    1. 9.WARRANTY

9.1. We make no representations whatsoever and give no guarantees against latent or patent defects in respect of the items ordered, and all conditions and warranties whatsoever, whether implied or otherwise, are hereby expressly excluded.

 

9.2. We shall not incur any liability of whatever nature arising in contract or delict from any injury, loss or damage to any person or property arising from the use of the Products.

 

9.3. The items supplied by us shall be suitable only for the purpose designed and intended and you shall ensure the items are handled, stored, installed, used, worn or otherwise dealt with in a normal and proper manner, and where applicable, in a manner consistent with the instructions given by us.

 

9.4. No action or claim of whatever nature shall lie against us arising out of or in connection with any defects in, or unsuitability of, any items.

 

    1. 10.PRIVACY

Please review our Privacy Policy for details about our personal information practices. Our Privacy Policy can be viewed by clicking on the following link: http://www.nestle.co.za/info/yourdata.

    1. 11. SPECIAL OFFERS, PROMOTIONS AND COMPETITIONS

From time to time and at our complete discretion, purchases of goods may be subject to special offers.

 

  1. 12.GENERAL

12.1. Applicable laws require that certain communications should be in writing. You agree that we may communicate with you by email, by posting notices on the website or by writing to you at your postal address and accept (without affecting your statutory rights) that such communications comply with any legal requirements for any communications to be in writing.

12.2. Our agreement shall be governed by the laws of the Republic of South Africa and the parties submit to the exclusive jurisdiction of the South African courts.

12.3. You, to the extent permissible in law, waive any right of set off you might have against us in respect of any amount which may now or in the future be or become owing by us to you. You agree and acknowledge that you shall not be entitled to advance the defence of set off or mutual extension of debts or counter claim in any proceedings which we may bring against you for the enforcement of our rights whether in respect of credit facilities extended by us to you or otherwise.

12.4. We shall have the right to amend or vary these Conditions at any time. You will be subject to the terms and conditions in force at the time you place an order in respect of that order, unless any change to such terms and conditions is required by law or any government authority.

12.5. All notices given by you must be sent to our address set out in paragraph 1.1 above.

12.6. Notices will be deemed received and properly served within 5 (five) days of receipt by us. Notices may be posted on the Website, sent via email or though the post.

12.7. The Website is also subject to the Nestlé Website terms and Conditions. Please visit: http://www.nestle.co.za/info/tc.

 

CHRISTMAS CAMPAIGN - Terms and Conditions

  1. 1. This promotion is limited to all residents of RSA age 18 or over.

  2. 2. Consumers who purchase a machine from the NESCAFÉ® Dolce Gusto® webshop during the stated promotional period will receive 3 box of capsules (16 capsules)

  3. 3. Offer available from 00:01 am on 04.12.2017 to 23:59 pm on 31.12.2017.

  4. 4. To qualify, customers must register or log into their 'My Dolce Gusto' account, and add a machine with the set box of capsules to their basket.

  5. 5. The discount is not transferable, and no substitution or cash redemption is permitted.

  6. 6. Offer valid for purchases through the NESCAFÉ® Dolce Gusto® webshop only.

  7. 7. There is no limit per household, provided each individual order placed within the stated period contains a NESCAFÉ® Dolce Gusto® machine.

  8. 8. No trade, third party or bulk applications permitted.

  9. 9. Offer subject to availability. In the event of unforeseen difficulties in providing the stated item(s), the Promoter reserves the right to offer an equivalent of equal value or greater value until the stated closing date.

  10. 10. Standard delivery times apply (see Delivery section of Terms and Conditions).

  11. 11.The Promoter reserves the right to reject any applications that it believes to be in breach of these terms and conditions.

  12. 12. The organisers of the promotion reserve the right to cancel or postpone the promotion at any time.

  13. 13. Nestlé reserves the right to amend the terms and conditions at any time without any notice.

  14. 14. Limitations of liability. The Promoter cannot assume any responsibility or liability for:

- Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions.

- Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion.

- Inaccessibility or unavailability of the internet or the website or any combination thereof.

  1. 15. No participant shall have any resource or claim against Nestlé as a result of:

(a) any amendment to these terms and conditions

(b) Nestlé’s cancellation, termination, suspension or postponement of the promotion.

  1. 16. Applicants have the ability to change their address through the "edit profile" feature and during the confirmation stage at the checkout. Customers must ensure they are available to receive the delivery.

  2. 17. Any orders, including re-orders of undeliverable items, placed after the offer ends at 23:59 on 30.12.2017 will not qualify for the offer.

  3. 18. This offer cannot be used in conjunction with any other offer, including subscription offers.

  4. 19. For further information or enquiries please email our consumer services at www.nestle.co.za or call us on the following number: 086 009 6116 (please note that this is a shared cost call).

 

 

BLACK FRIDAY CAMPAIGN - Terms and Conditions

1.       This promotion is limited to all residents of RSA age 18 or over.

2.       Consumers who purchase a machinefrom the NESCAFÉ® Dolce Gusto® webshop during the stated promotional period will receive 25% off in the purchase of capsules (16 capsules)

3.       Offer available from 00:01 am on 13.11.2017 to 23:59 pm on 30.11.2017.

4.       To qualify, customers must register or log into their 'My Dolce Gusto' account, add a machine and any 3 boxes of capsules to their basket, and at the checkout an automatic discount of 25% in the capsules box will be added to their order.

5.       The discount is not transferable, and no substitution or cash redemption is permitted.

6.       Offer valid for purchases through the NESCAFÉ® Dolce Gusto® webshop only.

7.       There is no limit per household, provided each individual order placed within the stated period contains a NESCAFÉ® Dolce Gusto® machine.

8.       No trade, third party or bulk applications permitted.

9.       Offer subject to availability. In the event of unforeseen difficulties in providing the stated item(s), the Promoter reserves the right to offer an equivalent of equal value or greater value until the stated closing date.

10.   Standard delivery times apply (see Delivery section of Terms and Conditions).

11.   The Promoter reserves the right to reject any applications that it believes to be in breach of these terms and conditions.

12.   The organisers of the promotion reserve the right to cancel or postpone the promotion at any time.

13.   Nestlé reserves the right to amend the terms and conditions at any time without any notice.

14.   Limitations of liability. The Promoter cannot assume any responsibility or liability for:

- Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions.

- Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion.

- Inaccessibility or unavailability of the internet or the website or any combination thereof.

15.   No participant shall have any resource or claim against Nestlé as a result of:

(a) any amendment to these terms and conditions

(b) Nestlé’s cancellation, termination, suspension or postponement of the promotion.

16.   Applicants have the ability to change their address through the "edit profile" feature and during the confirmation stage at the checkout. Customers must ensure they are available to receive the delivery.

17.   Any orders, including re-orders of undeliverable items, placed after the offer ends at 23:59 on 30.11.2017 will not qualify for the offer.

18.   This offer cannot be used in conjunction with any other offer, including subscription offers.

19.   For further information or enquiries please email our consumer services at www.nestle.co.za or call us on the following number: 086 009 6116 (please note that this is a shared cost call).