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Privacy Policy

Key Questions and Answers

Thank you for visiting this website. We hope you enjoy learning more about Nestlé and our products.

Nestlé respects your right to privacy in the on-line world when you use our websites and communicate electronically with us. We put in place all necessary measures to keep secure any personal information you give us.

It is fundamentally important that you are informed that Nestlé S.A. is the Data Controller (please see Question 18 of this Notice) of your personal information. The principles set out in this Privacy Notice apply to all Data Controllers in the Nestlé Group.

We asked ourselves a number of key questions that we believe you would like answered about the personal information that you submit to Nestlé. These answers will inform you of your rights relating to your personal information and the measures that Nestlé takes to maintain the privacy and security of this personal information. We trust you find this information helpful.

If you have any requests concerning your personal information or any queries with regard to these practices please contact Nestlé S.A., Corporate Media Relations, 1800 Vevey, at the address given in Question 5 below.

We designed this Privacy Notice so that you don't have to read all of it to find an answer to a specific question. If you want to read all of it – please feel free to do so. It's set out in full below.

Please click on any of the questions below and you will be directed to the relevant answer in the main text.

  1. What personal information does Nestlé collect through this website and how does Nestlé collect it?
  2. How does Nestlé keep your personal information secure?
  3. What purposes does Nestlé use your personal information for?
  4. Who does the Nestlé Group disclose your personal information to and why?
  5. How can you see, check, change or delete the Personal Information you send to us?
  6. Which countries will your personal information be sent to and why?
  7. COOKIES ("Tracking Technology") – How and why does Nestlé use them?
  8. E Marketing - What is SPAMMING and what is Nestlé's position on SPAM e-mails?
  9. How long does Nestlé keep your personal information?
  10. What is Nestlé's policy on collecting data from children using our websites?
  11. Does Nestlé link to other Third Party websites and what happens to my personal information when this linking happens?
  12. What happens to my personal information when I e-mail a Nestlé web page to someone else?
  13. What happens to my personal information if I participate in an on-line survey from Nestlé through this website?
  14. What is One-Time Registration?
  15. Can Nestlé change the terms of this Privacy Notice?
  16. Where can I find more information on the legal issues concerning Nestlé websites and my legal rights and responsibilities?
  17. Which address is available for me to contact Nestlé if I have other questions regarding my personal information?
  18. Which terms have specific legal meanings in this Nestlé Privacy Notice (they are highlighted for your ease of use with Capital Letters excepting personal information simply because it is mentioned so often!)? 
  19. RTANT – Why do I have to accept the terms of this Privacy Notice?

 

1. What personal information does Nestlé collect through this website and how does Nestlé collect it?

We only collect personal information that YOU want to provide to us or that is needed to provide (and improve) our service to you. We collect direct personal information such as name, address and e-mail address as well as indirect information such as cookies; connection and system information.

You may want to give us your e-mail address, name, telephone number etc. so that we can provide you with information on our products; enter you into our competitions or surveys; or just keep you updated about exciting Nestlé developments that you are interested in.

Alternatively, you may want to develop your career with Nestlé and apply for job vacancies by posting your CV on our on-line recruitment sites.

You can be confident that Nestlé takes all necessary measures to keep any personal information you send to us private and secure.

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2. How does Nestlé keep your personal information secure?

Nestlé takes all necessary measures to keep your personal information private and secure. Only authorized Nestlé Group staff, Third Party companies (i.e. service providers) staff or our business partners' authorised staff (who have contractually agreed to keep all information secure) have access to your personal information. All Nestlé staff who have access to your personal information are required to adhere to the Nestlé Group Privacy Policy and all third-party employees who have access to your personal information have signed non-disclosure agreements. In addition, contracts are in place with third-party companies that have access to your personal information, to make sure this information remains secure. To ensure your personal information is protected, Nestlé maintains a secure IT environment and has the appropriate measures in place to prevent unauthorised access (i.e. hacking).

Please see Question 4 – Who does the Nestlé Group disclose your personal information to and why?

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3. What purposes does Nestlé use your personal information for?

Your personal information will be used for the purposes for which you provided it to Nestlé. It will also be used to administer, support and obtain feedback on the level of our services and to prevent breaches of security, the law or our contract terms.

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4. Who does the Nestlé Group disclose your personal information to and why?

Nestlé will never share your personal information with any Third Party business organisation that intends to use it for direct marketing purposes unless you have given us specific permission to do this.

For Nestlé's policy on: (i) direct marketing by e-mail; (ii) your right to ask Nestlé at any time NOT to contact you by way of direct e-mail marketing; and (iii) also your right to delete your personal information from our systems – please see Questions 8 & 5 respectively.

Nestlé may share your personal information with other companies within the Nestlé Group of companies. Nestlé may also share your personal information with Third Parties, but only in the strictly limited circumstances set out below:

  • We may supply your personal information to Third Parties (such as our internet service providers) who help us administer this website. Some of these business partners may be located outside the country where you accessed this website. Our main service provider for web hosting is in the United States. Please see Question 6 – "Which countries will your personal information be sent to and why?" These Third Parties must at all times provide the same levels of security for your personal information as Nestlé and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Nestlé.
  • We may also supply your personal information to government bodies and law enforcement agencies if: we are required to do so by the requirements of any applicable law; or if in our good faith judgment, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of the Nestlé Group or its customers and the public.
  • We may, in a few limited circumstances, supply your personal information to potential acquirers of any relevant Nestlé business but provided that (i) we have contractually ensured that this information is kept private and secure; and (ii) that when supplying this personal information Nestlé complies with the applicable local laws.

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5. How can you see, check, change or delete the Personal Information you send to us?

You have the right in a number of countries to ask companies (such as Nestlé) to provide you with all the information it stores on you. Certain national laws may require you to pay a small charge for this activity. You may also have your personal information deleted, corrected or revised by sending an e-mail to webmaster@nestle.com or a letter to: Nestlé S.A., Corporate Media Relations, 1800 Vevey, Switzerland. Tel: +41 21 924 2200.

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6. Which countries will your personal information be sent to and why?

Nestlé is a global company and your personal information may be transferred across international borders. It may be transferred to countries that have different levels of data protection laws to the country from where you submitted your personal information. Your personal information may also be transferred between different companies of the Nestlé Group located in different countries. Nestlé takes the appropriate measures to maintain security of the personal information both during transit and at the receiving location.

The server that makes this website available may be located outside the country from which you have accessed this website. Our main hosting provider for most Nestlé websites is based in the United States. This provider is bound by a contract that ensures a high standard of privacy protection and requires (amongst other provisions) that it act only on Nestlé instructions and implements all technical measures necessary on an ongoing basis to keep your personal information secure.

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7. COOKIES ("Tracking Technology") – How and why does Nestlé use them?

Nestlé does make use of tracking technology ('Cookies') to gather such personal information as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of understanding how visitors use this website. Cookies help us tailor this website to your personal needs.

Nestlé keeps all the information collected from cookies in a non-personally identifiable format. This type of information obtained through cookies will not be disclosed outside the Nestlé Group or designated Third Parties. It will not be used for unsolicited communications.

Cookies located on your computer do not contain your name but an IP address. After the user's session is cancelled the information contained in the cookies is no longer available to Nestlé.

Please ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser t